The 6 most common faults
Your boiler has automatically shut down because the internal water pressure has dropped too low to run safely.
Locate the filling loop (two valves connected by a flexible silver hose under the boiler).Open both valves slowly to let mains water into the system.Watch the pressure gauge on the front of the boiler until the needle rises into the green zone (between 1.0 and 1.5 bar), then firmly close both valves.
Your boiler has temporarily stopped working because it cannot accurately measure the temperature of the water leaving the system.
Full guide for F.00Your boiler has temporarily stopped working because it has detected an electrical fault with one of its internal temperature sensors.
Full guide for F.10Your boiler has temporarily stopped working because it has detected an electrical fault with one of its internal temperature sensors.
Full guide for F.11Your boiler is struggling to detect the temperature of your hot water due to a wiring issue or a faulty sensor, so it has stopped heating to prevent potential damage.
Full guide for F.12Your boiler has temporarily shut down because the internal water temperature got too high.
Full guide for F.20on the Vaillant ecoFIT sustain 615
Based on parts cited in our fault code database. Your engineer will confirm what's actually needed after diagnosis.
Call a Gas Safe engineer if…
- You can smell gas or see signs of a leak
- The Vaillant shows an Emergency or High severity code
- The boiler keeps locking out after repeated resets
- You've tried the DIY checks and the fault hasn't cleared
- There's visible water leaking from the boiler
- The flame is yellow or orange instead of blue
Avoid the next call-out bill
Monthly cover means no unexpected bills when your boiler breaks down.
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