High Information
S.37 on Vaillant ecoMAX 824E

Your boiler is temporarily pausing because the fan speed is not within the required range for a safe startup.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Fan unit waiting period

What causes this fault?

This fault occurs when the boiler's internal computer detects that the fan isn't spinning at the correct speed required to safely clear exhaust gases before ignition. The most common reasons are a buildup of dust or debris within the fan assembly, or a communication error between the fan and the main control board. If the fan cannot reach its target speed, the boiler will temporarily pause as a safety precaution.

This issue can occasionally surface during very windy weather, as extreme gusts can create back-pressure in the flue that interferes with the fan's startup speed.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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