High Lockout
F.75 on Vaillant ecoMAX 828E

Your boiler has sensed that the pump is running but the water isn't moving through the system properly, causing it to shut down to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Pump / water shortage (no pressure increase when pump is starting)

What causes this fault?

This fault occurs when the boiler's internal computer fails to detect a small required rise in water pressure when the pump starts up. The most common reasons are a pressure sensor that has become blocked with system sludge or a pump that has seized and is no longer moving water through the heat exchanger.

This fault is frequently seen in autumn when the heating is turned back on for the first time, as pumps can seize after being idle throughout the summer months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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