What the manual says
Manufacturer manualPump and fan running (hot water operation)
From this model's manual
Verified against the Vaillant Ecomax 613 installation & service manual, page 45.
What causes this fault?
This is actually not a fault, but a status code informing you that the boiler is currently busy heating your hot water cylinder. It occurs when the system's sensors detect that the water in your tank has cooled down and the boiler has fired up specifically to replenish that heat.
DIY fix possible
This fault may be fixable without an engineer. Check your manual first.
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Boiler cover options
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