Vaillant ecoTEC exclusive 838 Fault codes & diagnostics

32 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 2007-2016 Discontinued
GC Number 47-044-38
Download the Vaillant ecoTEC exclusive 838 manualThe official installation and service manual (PDF), the document these fault codes were read from. PDF

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Each cell = one fault code. Hover to identify.
1 Emergency 29 High 2 Low

All 32 documented codes

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con

Your boiler's internal computer screen and main control board are having trouble talking to each other, meaning the unit cannot function.

High Engineer only £150-£450

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
  • Display PCB
  • Wiring harness

Related codes

F.0

Your boiler has lost its connection to the sensor that monitors the temperature of the water leaving the unit, causing it to stop running as a safety precaution.

High Engineer only £90-160

Parts commonly replaced

  • Flow NTC thermistor
  • Wiring harness sensor connector

Related codes

F.1

Your boiler has stopped working because one of its internal temperature sensors has lost connection or failed.

High Engineer only £90-160

Parts commonly replaced

  • Return NTC thermistor
  • Wiring harness
  • Sensor clip

Related codes

F.10

Your boiler has stopped working because one of its internal sensors has developed an electrical fault and can no longer measure the temperature of the water leaving the unit.

High Engineer only £90-180

Parts commonly replaced

  • Flow NTC Thermistor
  • Wiring harness

Related codes

F.11

Your boiler has detected an electrical fault with the sensor that monitors water returning from your radiators, causing the system to shut down for safety.

High Engineer only £100-£180

Parts commonly replaced

  • Return NTC thermistor (sensor)
  • Wiring harness
  • Main PCB

Related codes

F.13

Your boiler has detected an electrical fault with the sensor that monitors your hot water tank temperature, preventing it from heating your water correctly.

High Engineer only £90-£180

Parts commonly replaced

  • NTC Temperature Sensor
  • Sensor Wiring Harness

Related codes

F.20

Your boiler has switched itself off because it has detected that the water inside is getting too hot.

High DIY-safe £100-280

What to check first

  1. Check that your radiator valves are fully open
  2. Ensure your central heating pump is running and not stuck
  3. Press the reset button (flame symbol with a cross) once the boiler has cooled down

Parts commonly replaced

  • Overheat Thermostat
  • NTC Temperature Sensor
  • Circulation Pump

Related codes

F.22

Your boiler has stopped working because the water pressure is too low for it to run safely.

High DIY-safe £0-120

What to check first

  1. Locate the filling loop (the silver braided hose beneath the boiler).
  2. Slowly open the one or two taps on the hose until you hear water flowing.
  3. Watch the pressure gauge until it reaches between 1.0 and 1.5 bar, then close the taps fully.

Parts commonly replaced

  • Filling loop valve
  • Expansion vessel
  • Pressure sensor

Related codes

F.23

Your boiler is struggling to move water around the system properly, causing it to overheat and shut down for safety.

High DIY-safe £100-£350

What to check first

  1. Check that the boiler pressure is between 1 and 1.5 bar on the display
  2. Ensure all radiator valves and the boiler service valves are fully open
  3. Gently bleed air from your radiators using a radiator key

Parts commonly replaced

  • Circulation pump
  • Flow/Return NTC thermistors
  • Central heating filter (cleaning)

Related codes

F.24

Your boiler is heating up too quickly because water isn't flowing through the system properly, causing it to shut down to prevent overheating.

High DIY-safe £100-£350

What to check first

  1. Check that the boiler pressure is between 1.0 and 1.5 bar on the display.
  2. Ensure all radiator valves and isolation valves under the boiler are fully open.
  3. Bleed your radiators to remove any trapped air pockets.
  4. If pressure is low, use the filling loop to top it up.

Parts commonly replaced

  • Circulation Pump
  • Heat Exchanger (De-scaling)
  • Water Pressure Sensor

Related codes

Showing 11–20 of 32
F.25

Your boiler has detected an electrical connection issue or a sudden temperature rise, causing it to shut down for safety.

High Engineer only £120-350

Parts commonly replaced

  • Wiring harness
  • Limit thermostat
  • Heat exchanger thermal fuse

Related codes

F.27

Your boiler's safety system is detecting a flame when there shouldn't be one, or the sensor that monitors the flame has developed a fault.

High Engineer only £120-350

Parts commonly replaced

  • Ionisation electrode
  • Ignition lead
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

F.28

Your boiler is not receiving gas or is unable to light a flame to provide heating and hot water.

High DIY-safe £100-£350

What to check first

  1. Check if other gas appliances, like your hob, are working to ensure gas is reaching the property.
  2. If you have a prepaid meter, check that you have enough credit.
  3. Press the 'Flame' or 'Reset' button on the boiler controls for five seconds.

Parts commonly replaced

  • Gas valve
  • Ignition lead
  • Spark electrode
  • Ignition PCB

Related codes

F.29

Your boiler has lost its flame while running and is now unable to relight itself to provide heat or hot water.

High DIY-safe £100-350

What to check first

  1. Check if other gas appliances in your home, like a hob, are working to ensure gas is reaching the property
  2. Check if your gas meter has credit (if using a pre-payment meter)
  3. If it is freezing outside, check if the white plastic condensate pipe leading outdoors is frozen and thaw it with warm water
  4. Press the reset button (indicated by a flame symbol with a cross) for one second

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Spark Lead
  • PCB

Related codes

F.32

Your boiler has detected an issue with the air fan, meaning it cannot safely circulate the air and gas needed to stay lit.

High Engineer only £250-£450

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • Main PCB (Printed Circuit Board)

Related codes

F.49

Your boiler has lost communication with its external controls, such as your thermostat, often due to an electrical wiring error or interference.

High Engineer only £90-250

Parts commonly replaced

  • eBUS wiring
  • External Thermostat/Controller
  • VR65/VR66 Control Module
  • Main Printed Circuit Board (PCB)

Related codes

F.61

Your boiler has detected an electrical communication problem with the gas valve, which is preventing it from lighting safely.

High Engineer only £180-£450

Parts commonly replaced

  • Gas Valve
  • Wiring Loom
  • Printed Circuit Board (PCB)

Related codes

F.62

Your boiler has detected a potential safety issue where the gas valve is not closing properly or the control board is misreading the gas flow.

Emergency Engineer only £180-450

Parts commonly replaced

  • Gas Valve
  • Printed Circuit Board (PCB)

Related codes

F.63

Your boiler's internal computer brain has developed a memory error and can no longer process the information it needs to run safely.

High Engineer only £250-£450

Parts commonly replaced

  • Main Printed Circuit Board (PCB)

Related codes

F.64

Your boiler has detected an electrical fault or a sensor failure and has shut down as a safety precaution.

High Engineer only £120-450

Parts commonly replaced

  • Flow NTC thermistor
  • Return NTC thermistor
  • Main Printed Circuit Board (PCB)

Related codes

Showing 21–30 of 32
F.65

Your boiler’s internal computer has overheated, causing it to shut down to prevent permanent damage.

High Engineer only £280-550

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
  • Display PCB

Related codes

F.67

Your boiler's internal computer has detected an electrical fault with the flame sensor and has shut down for safety.

High Engineer only £280-550

Parts commonly replaced

  • Main PCB
  • Flame sensing electrode
  • Ignition lead

Related codes

F.70

Your boiler's internal computer parts have lost their identity settings or been replaced incorrectly, meaning the system can no longer communicate with itself to operate.

High Engineer only £120-450

Parts commonly replaced

  • Main PCB
  • User Interface Display Board

Related codes

F.71

Your boiler has detected that a temperature sensor is stuck or faulty, meaning it cannot accurately monitor the water temperature to operate safely.

High Engineer only £90-160

Parts commonly replaced

  • Flow NTC Thermistor
  • Wiring Harness

Related codes

F.72

Your boiler’s temperature sensors are giving conflicting readings, causing the system to shut down to prevent overheating.

High Engineer only £90-160

Parts commonly replaced

  • Flow NTC sensor
  • Return NTC sensor
  • Sensor wiring loom

Related codes

F.73

Your boiler has lost the ability to monitor its own water pressure due to a sensor or wiring fault, causing the system to shut down for safety.

High Engineer only £140-£220

Parts commonly replaced

  • Water pressure sensor
  • Sensor wiring harness

Related codes

F.74

Your boiler is struggling to read its internal water pressure correctly because of a technical glitch in the sensor or its wiring.

High Engineer only £140-£220

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness
  • Main PCB

Related codes

F.75

Your boiler is unable to detect a change in water pressure when the pump starts up, preventing it from firing up for heating or hot water.

High DIY-safe £180-450

What to check first

  1. Check the boiler pressure gauge and top it up to 1.5 bar if it is too low
  2. Ensure all radiator valves and isolation valves under the boiler are fully open
  3. Reset the boiler to see if the pump restarts

Parts commonly replaced

  • Water pressure sensor
  • Circulation pump
  • Expansion vessel

Related codes

F.76

Your boiler has shut down because a safety sensor has detected that the main heating component is getting too hot or has a broken internal fuse.

High Engineer only £150-£650

Parts commonly replaced

  • Thermal fuse
  • Heat exchanger cable harness
  • Main heat exchanger

Related codes

F.77

Your boiler has shut down because it is unable to drain away the waste water it produces, or a safety sensor on the flue system has been triggered.

High DIY-safe £120-280

What to check first

  1. Check if the external condensate pipe is frozen during cold weather and thaw with warm water if necessary.
  2. Ensure any external drain pipes are not blocked by debris or leaves.
  3. If you have an external condensate pump, check that it is plugged in and the power is turned on.
  4. Press the reset button (flame symbol) once to see if the fault clears.

Parts commonly replaced

  • External condensate pump
  • Flue gas non-return flap
  • Condensate trap

Related codes

Showing 31–32 of 32
S.2

Your boiler is simply running a routine check on the water flow around the system to ensure everything is moving correctly.

Low Engineer only
S.5

Your boiler is pausing briefly because it has finished its heating cycle or has reached the required temperature and is now cooling down internal components.

Low DIY-safe

What to check first

  1. Wait for 5-10 minutes as this is often a normal part of the boiler's operation
  2. Check that your room thermostat is not set lower than the current room temperature
  3. Ensure all radiator valves are open to allow heat to dissipate

Related codes

39 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

P.0 Diagnostic Your boiler is currently running a brief automatic maintenance cycle to remove trapped air from its internal system. P.1 Diagnostic Your boiler is currently running a self-diagnostic test at maximum power to ensure everything is working correctly after ignition. P.2 Diagnostic Your boiler is currently running a brief internal test to check its ignition settings and minimum gas flow, which usually happens during startup or after maintenance. P.5 Diagnostic Your boiler is currently running a mandatory internal safety test to ensure it can shut down correctly if it gets too hot. P.6 Diagnostic Your boiler is currently running an automated self-test to ensure the internal water flow mechanism is in the correct position for system adjustment. S.0 Status Your boiler is working perfectly; it is simply in standby mode because your heating and hot water are currently at the temperatures you have set. S.1 Status Your boiler is simply going through its normal startup sequence by circulating water before it attempts to ignite. S.3 Status Your boiler is currently trying to light the flame to start your central heating. S.4 Status Your boiler is currently operating normally and the burner has successfully lit to provide heat or hot water. S.6 Status Your boiler is briefly cooling down internal components after it has stopped heating your water or radiators. S.7 Status Your boiler is temporarily running the pump to cool itself down after a period of activity, which is a normal operation rather than a fault. S.8 Status Your boiler is taking a short, normal break to prevent the system from switching on and off too frequently after it has finished heating your home. S.10 Status Your boiler has detected that you have turned on a hot water tap and is currently working to heat water for you. S.11 Status Your boiler is currently performing a standard internal check by running its internal fan to clear out the combustion chamber before it starts heating. S.13 Status Your boiler is currently trying to light its internal flame but is waiting for the process to start. S.14 Status Your boiler is operating normally and is currently in the process of starting up the burner to provide heat or hot water. S.15 Status Your boiler is currently running a standard self-check or moving water through the system, which is a normal part of its operation. S.16 Status Your boiler is simply cooling itself down by running the internal fan for a few moments after it has finished heating, which is a normal part of the shutdown process. S.17 Status Your boiler is currently running its internal pump to move residual heat out of the system, which is a normal part of the cooling-down process before it switches off. S.20 Status Your boiler is simply letting you know it is currently busy heatng up your hot water tank or keeping its internal water reserve warm. S.21 Status Your boiler is currently performing a standard safety check, meaning it is clearing out the combustion chamber before it tries to ignite. S.23 Status Your boiler is currently trying to light its flame as part of its normal startup process. S.24 Status Your boiler is temporarily reducing its power because it has reached the required temperature and is waiting for the heat to be distributed before firing up again normally. S.25 Status Your boiler is currently performing a standard safety check or preparing to heat your home, and this message is simply confirming that its internal circulation systems are active. S.26 Status Your boiler is simply finishing its cooling cycle to move leftover heat away from the inside of the unit, which is a normal part of the shutdown process after the heating or hot water has been running. S.27 Status Your boiler is undergoing a standard cooling cycle to move leftover heat away from the system, and this is a normal part of its operation. S.28 Status Your boiler is currently having a short rest period to prevent it from switching on and off too frequently, which is a normal protective feature. S.30 Status Your boiler is working correctly but is currently in standby because your thermostat or programmer is not asking it to provide any heat. S.31 Status Your boiler is currently set to summer mode, which means it will provide hot water to your taps but will not turn on your central heating radiators. S.32 Status Your boiler has temporarily stopped itself because it sensed an irregularity in how the internal fan is spinning, so it is currently waiting for a safety period to end before it tries to start again. S.34 Status Your boiler has detected very cold temperatures and has turned itself on automatically to prevent the internal pipes from freezing. S.36 Status Your boiler is currently in standby mode because it is not receiving a signal from your thermostat or programmer to turn on the heating. S.41 Status Your boiler has detected that the water pressure inside the system is currently too high, which may cause a safety valve to leak or prevent the boiler from running correctly. S.42 Status Your boiler has detected an issue with an external add-on or a water drainage pump, which is preventing it from firing up to keep you safe. S.53 Status Your boiler has temporarily stopped working because it cannot move water around your heating system fast enough, likely due to low pressure or a blockage. S.54 Status Your boiler is temporarily paused because it detected low water pressure to prevent potential damage to the internal pump. S.96 Status Your boiler is currently running a brief self-test on its internal water temperature sensors and has temporarily paused heating and hot water to complete this check. S.97 Status Your boiler is currently running a brief automatic safety check to confirm its internal water levels before it allows your heating or hot water to start. S.98 Status Your boiler is currently running a brief self-check to ensure its internal temperatures are balanced, so it has temporarily paused your heating or hot water.