High Lockout
D.69 on Vaillant ecoTEC

Your boiler has failed to light the flame twice in a row, which means the system has stopped working for your safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Unsuccessful ignition for the second time

What causes this fault?

This fault occurs when the boiler tries to light the flame twice but fails to detect a steady heat source. It is usually caused by a physical blockage in the burner area, a faulty ignition lead that cannot create a spark, or an incorrect mixture of gas and air preventing combustion.

This fault is slightly more common in winter because cold dampness can affect external gas regulators or cause condensation buildup inside the ignition components.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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