What the manual says
Manufacturer manualWarmstart demand
What causes this fault?
This fault occurs when the boiler attempts to ignite to provide hot water but fails to detect a consistent flame or correct operation. The most common reason is a communication error between the sensors and the burner, often triggered by a faulty diverter valve sticking or a sensor incorrectly reporting water flow. It essentially means the boiler’s safety controls have stepped in to stop the burner because it cannot guarantee correct operation in hot water mode.
Engineer required
This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Avoid the next call-out bill
A cover plan would handle faults like S.20: no call-out fees, no surprise bills.
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Related fault codes
All 77 fault codes on the ecoTEC plus 637
Seeing a different code? Every code this model can display, in one place.