High
d.69 on Vaillant Home Combi

Your boiler has failed to start up because it could not light the gas flame after two attempts.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Numberofunsuccessfulignitionsat2ndattempt

From this model's manual
Verified against the Vaillant Home Combi installation & service manual, page 33.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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