Medium
Er.12 on Vaillant Thermocompact

Your boiler is struggling to push water around your heating system, usually because too many radiators are turned off or there is a blockage in the pipes.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Automatic bypass

Shared across the range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

DIY fix possible

Ensure all radiator valves are fully open to allow water to circulate freelyCheck that your system pressure gauge is set between 1 and 1.5 barTurn the boiler off at the mains for 60 seconds and then switch it back on to reset the system

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like Er.12: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

All 121 fault codes on the Thermocompact

Seeing a different code? Every code this model can display, in one place.

Related guides you might find useful