High Lockout
F.01 on Vaillant Turbomax Plus VUW 242E

Your boiler has stopped working because a sensor that monitors water temperature has lost its connection or stopped sending a signal.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Return NTC: NTCbroken; NTCcable broken; Defective connection at NTC Defective connection at electronics | Return-NTC cable defective/broken NTC faulty

What causes this fault?

This fault occurs when the boiler's main control board loses communication with the sensor that monitors the temperature of the water leaving the unit. The most common reasons are an electrical failure within the sensor itself or a break in the wiring caused by vibration, heat exposure, or moisture. Without this data, the boiler shuts down as a safety precaution to prevent overheating.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

F.00View →F.10View →F.11View →

Related guides you might find useful

Boiler keeps cutting out

Lockout fault with a reset-needed pattern.

Read →

Yellow or orange flame — CO safety

Safety-critical — turn off, read this.

Read →

When to replace your boiler

7 signs repair isn't worth it anymore.

Read →