High Lockout
F.20 on Vaillant Turbomax Plus VUW 242E

Your boiler has switched itself off because it has become too hot internally and needs time to cool down before it can be used again.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Boiler has exceeded the maximum temperature and needs to cool down

What causes this fault?

This fault occurs when the water inside the heat exchanger reaches an unsafe temperature, triggering a safety shut-off. The most common reasons are a pump failure that prevents water from moving, a blockage in the pipework, or a Build-up of limescale and sludge. Essentially, the boiler is generating heat but has no way to move it away into your radiators or hot water tank.

This fault is more common when the heating is first turned on after summer, as pump components can seize during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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