The 6 most common faults
Your boiler has detected that the water pressure in your heating system has dropped too low to operate safely.
Locate the external filling loop, usually a small silver braided hose connecting your cold mains pipe to your heating pipework.Open the valves on the filling loop slowly until you hear water entering the system.Monitor the pressure gauge on the front of the boiler until the needle reaches the green zone (typically 1.0 to 1.5 bar).Close both valves tightly to prevent over-pressurisation.
Your boiler has stopped heating because the water pressure inside the system has dropped below the required level.
Locate the external filling loop, which is a flexible silver hose connected between two valves under or near the boiler.Open the valves slowly to allow water into the system until the pressure gauge on the front of the boiler reads between 1.0 and 1.5 bar.Close the valves firmly and check for any visible leaks on your radiators or pipes.
Your boiler's computer has detected an internal communication error and is unable to read its own memory, meaning the system cannot run correctly.
Full guide for F.161Your boiler has stopped working because a sensor that monitors its temperature is giving a faulty signal, causing the system to shut down for safety.
Full guide for 30Your boiler has lost the signal from one of its internal temperature sensors, causing it to stop firing because it does not know how hot it is.
Full guide for 38Your boiler has lost communication with a sensor that monitors the water returning to it, which prevents the system from heating your home properly.
Full guide for 68on the Viessmann Vitodens 100-W WB1A
Based on parts cited in our fault code database. Your engineer will confirm what's actually needed after diagnosis.
Call a Gas Safe engineer if…
- You can smell gas or see signs of a leak
- The Viessmann shows an Emergency or High severity code
- The boiler keeps locking out after repeated resets
- You've tried the DIY checks and the fault hasn't cleared
- There's visible water leaking from the boiler
- The flame is yellow or orange instead of blue