What the manual says
Manufacturer manualSystem characteristics: Constant mode. Cause: Short circuit, outside temperature sensor. Measures: Check the outside temperature sensor and lead (see page 51).
DIY fix possible
Turn off the boiler at its on/off switch and, if you can, at the fused spur or isolator supplying it. Do not open the boiler casing.Find the outside temperature sensor, usually a small white or grey box on a north or shaded wall, and check it for visible damage, cracks, or water inside the housing.Follow the sensor cable from the sensor as far as you can see. Look for cuts, crushed or pinched sections, or cable that has been stapled too tightly, and check that the connections at the sensor are secure and dry.Turn the power back on and press the reset button on the boiler, or switch the boiler off and on again. If the code returns, or you found damage, contact a Gas Safe registered engineer to test or replace the sensor and cable.
Avoid the next call-out bill
A cover plan would handle faults like 10: no call-out fees, no surprise bills.
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Related fault codes
All 26 fault codes on the Vitodens 100-W WB1C 35kW Combi Boiler
Seeing a different code? Every code this model can display, in one place.