What the manual says
Manufacturer manualCommunication error, OpenTherm device
DIY fix possible
Turn your heating controller or room thermostat off, then back on, and wait a few minutes for it to reconnect to the boiler.Check and replace the batteries in your room thermostat or controller if it runs on them, and check it is set to the correct mode.Look at the wiring at the thermostat end only (not inside the boiler) to confirm the wires are firmly connected and not damaged, then power the boiler back on and see if the code clears.
Avoid the next call-out bill
A cover plan would handle faults like A9: no call-out fees, no surprise bills.
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Related fault codes
All 26 fault codes on the Vitodens 100-W WB1C 35kW Combi Boiler
Seeing a different code? Every code this model can display, in one place.