Medium
F.517 on Viessmann Vitodens 200-W B2HE-25

The boiler has lost its connection to the wired thermostat on the wall, so it may not be controlling the heating as set, though it can often still run on its default settings.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

What the manual says

Manufacturer manual

Communication error, Vitotrol wired remote control

From this model's manual
Verified against the Viessmann/Viessmann Vitodens 100 W Wb1a installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

DIY fix possible

Turn off the boiler at its on/off switch and at the fused spur or isolator, then wait two minutes.Check the thermostat cable at the wall plate and at the boiler end for loose, damaged or disconnected wires, and reconnect any that are loose.Turn the power back on and wait around five minutes for the boiler and thermostat to re-establish communication.If the code returns or the heating still does not respond to the thermostat, call a Gas Safe registered engineer.

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Related fault codes

All 170 fault codes on the Vitodens 200-W B2HE-25

Seeing a different code? Every code this model can display, in one place.

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