Emergency
F.367 on Viessmann Vitodens 200-W B2KE-19

The boiler's gas shut-off valve is not closing when it should, which is a safety issue, so turn the boiler off and have a Gas Safe registered engineer check it as soon as possible.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

What the manual says

Manufacturer manual

Burner in a fault state. Gas valve electricity supply does not turn off. Replace the BCU burner control unit.

From this model's manual
Verified against the Viessmann/Viessmann Vitodens 100 W Wb1a installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Related fault codes

F.28View →F.22View →

All 170 fault codes on the Vitodens 200-W B2KE-19

Seeing a different code? Every code this model can display, in one place.

F.7F.8F.9F.10F.11F.12F.13F.14F.15F.16F.29F.30F.49F.50F.57F.58F.59F.62F.63F.65F.67F.68F.69F.70F.71F.72F.73F.74F.77F.89F.91F.92F.93F.94F.100F.104F.142F.160F.161F.162F.163F.182F.183F.184F.185F.299F.342F.345F.346F.348F.349F.350F.351F.352F.353F.354F.355F.357F.359F.361F.365F.366F.368F.369F.370F.372F.373F.375F.377F.378F.380F.381F.382F.383F.384F.385F.386F.387F.388F.395F.396F.399F.400F.401F.402F.403F.404F.405F.406F.408F.410F.416F.417F.418F.425F.426F.427F.428F.429F.430F.432F.433F.436F.437F.440F.441F.442F.443F.444F.445F.446F.447F.448F.449F.450F.451F.452F.453F.454F.455F.456F.457F.458F.461F.462F.463F.464F.467F.468F.471F.473F.474F.517F.527F.528F.530F.538F.539F.540F.542F.543F.544F.545F.546F.547F.574F.575F.576F.577F.578F.579F.580F.581F.582F.666F.667F.668F.669F.670F.671F.672F.673F.682F.683F.684I.55I.56I.57I.59

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