High Lockout
40 on Viessmann Vitodens 200-W

Your boiler has stopped working because it thinks the hot water tank is dangerously overheating due to a faulty electrical sensor.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Burner blocked. Short circuit - cylinder temperature sensor (system boiler).

What causes this fault?

This fault occurs when the electrical sensor that monitors the temperature of your hot water cylinder fails or develops a short circuit. The boiler's control board detects an impossible reading, such as an extreme spike in heat, and shuts down the burner to prevent the water tank from dangerously overheating. The most common reason is either a faulty internal thermistor within the sensor itself or damaged wiring connecting the sensor to the boiler.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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