High Lockout
38 on Viessmann Vitodens 200-W

Your boiler has stopped working because it can no longer accurately measure the temperature of the water inside the system.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Burner blocked. Lead break - boiler water temperature sensor.

What causes this fault?

This fault occurs when the boiler's internal computer loses communication with the sensor that monitors the main water temperature. This is typically caused by the sensor itself failing due to age or the electrical wiring harness becoming damaged or loose. Because the boiler no longer knows how hot the water is, it shuts down the burner as a safety precaution to prevent overheating.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful