High Lockout
F1 on Viessmann Vitodens 200-W

Your boiler has switched itself off because it has reached a dangerously high temperature, likely due to a lack of water or poor circulation.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Burner in fault position. Flue gas temperature limiter has responded. Check the heating system water level and the pump. Vent the system.

What causes this fault?

This fault occurs when the boiler's internal components detect that the heat being produced isn't being carried away quickly enough, causing the system to overheat. The most common reasons are a failed internal pump that isn't moving the water, or a significant blockage within the heat exchanger that is restricting flow. It can also be triggered by a large pocket of trapped air or a dangerously low water level in the system.

This fault often appears during the first cold spell of autumn when a pump that has been idle all summer fails to restart or 'seizes' due to inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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