High Lockout
F8 on Viessmann Vitodens 200-W

Your boiler has detected a problem with the gas valve not closing correctly, so it has shut down the burner for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Burner in fault position. Fuel valve closes too late. Check the gas train and both control cables.

What causes this fault?

This fault occurs when the boiler's internal computer detects that the gas valve is taking too long to shut off or is failing to close completely after a heating cycle. The most common reason is a mechanical failure within the valve assembly itself or a communication error in the wiring harness that prevents the signal to close from being received instantly. For safety reasons, the boiler identifies this as a risk and prevents the burner from firing again until the issue is resolved.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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