Medium Lockout
50:1 on Viessmann Vitodens 300-W

Your boiler has lost its connection to the outside temperature sensor, which means the system doesn't know how hard it needs to work to heat your home.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

Technical description

Constant temperature control units

What causes this fault?

This fault occurs when the electrical signal from the hot water sensor becomes constant, usually because the internal wiring of the sensor has failed or become damaged. This prevents the boiler from knowing the temperature of the water in your cylinder, causing it to stop heating your taps to prevent overheating. The most common reason is a component failure within the probe itself or water ingress affecting the electrical connections.

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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