Viessmann Vitodens 300-W Fault codes & diagnostics

19 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural GasLPG 19-35 kW 2010-present
Download the Viessmann Vitodens 300-W manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
1 Emergency 10 High 5 Medium 3 Low

All 19 documented codes

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9C

Your boiler has lost its connection to the sensor that monitors the temperature of your hot water cylinder, meaning it cannot properly manage your hot water supply.

Medium Engineer only £90-180

Parts commonly replaced

  • NTC Cylinder Temperature Sensor
  • Sensor wiring harness

Related codes

9F

Your boiler has lost communication with the solar heating system or has detected a fault within the solar control unit.

Low DIY-safe £100-350

What to check first

  1. Locate the solar control unit and check for any obvious error messages on its specific display
  2. Check if the solar pump station is plugged in and the power switch is turned on
  3. Perform a 'Soft Reset' by turning the boiler off and back on at the main fused spur

Parts commonly replaced

  • Solar control module
  • Communication cable (KM-BUS)
  • Solar temperature sensor

Related codes

10

Your boiler's outside temperature sensor has developed an electrical fault, causing the system to behave as if it is exactly 0°C outdoors regardless of the actual weather.

Low Engineer only £120-£200

Parts commonly replaced

  • Outside temperature sensor (NTC)
  • Sensor wiring harness

Related codes

18

Your boiler has lost connection to its outdoor sensor, causing it to think it is freezing outside and potentially making your radiators warmer than necessary.

Low DIY-safe £90-180

What to check first

  1. Locate the outdoor sensor on your external wall
  2. Check for any visible damage or loose wires leading to the sensor unit
  3. Ensure the sensor is not covered by debris or snow
  4. Reset the boiler to see if the fault clears

Parts commonly replaced

  • Outdoor temperature sensor (NTC)
  • Sensor wiring harness

Related codes

20

Your boiler has lost its connection to the temperature sensor that monitors the main water flow, likely due to a faulty electrical component or sensor.

High Engineer only £140-230

Parts commonly replaced

  • System flow temperature sensor (NTC)
  • Sensor lead/wiring harness

Related codes

28

Your boiler has lost connection with a temperature sensor that monitors the main water flow, meaning it cannot accurately regulate how much heat to send to your radiators.

High Engineer only £120-210

Parts commonly replaced

  • System flow temperature sensor
  • Flow sensor wiring harness
  • Low loss header sensor

Related codes

30

Your boiler has stopped working because its internal temperature gauge has failed, causing the system to lock the burner for safety.

High Engineer only £140-£220

Parts commonly replaced

  • Boiler flow temperature sensor (NTC)
  • Wiring harness

Related codes

38

Your boiler has stopped working because it can no longer accurately measure its own internal temperature due to a broken wire or faulty sensor.

High Engineer only £120-£210

Parts commonly replaced

  • Boiler temperature sensor (NTC)
  • Wiring harness

Related codes

40

Your boiler has detected a technical fault with a sensor on one of your heating zones, which means that specific part of your heating will likely shut down to prevent damage.

Medium Engineer only £120-£220

Parts commonly replaced

  • Flow temperature NTC sensor
  • Sensor wiring harness
  • MCM (Mixer Control Module)

Related codes

50

Your boiler is unable to heat your water because the temperature sensor for your hot water cylinder has failed or has a wiring fault.

High Engineer only £110-190

Parts commonly replaced

  • NTC Cylinder Temperature Sensor
  • Sensor wiring harness

Related codes

51

Your boiler is unable to heat your hot water cylinder because it has detected a faulty or short-circuited temperature sensor.

High Engineer only £120-190

Parts commonly replaced

  • NTC Cylinder Temperature Sensor
  • Wiring harness

Related codes

58

Your boiler is unable to heat your water because the sensor that monitors your hot water cylinder temperature has lost its electrical connection.

High Engineer only £90-180

Parts commonly replaced

  • NTC Cylinder Temperature Sensor
  • Sensor Wiring Harness

Related codes

bE

Your boiler is having trouble communicating with your wall-mounted room thermostat because the settings weren't configured correctly during installation or after a power cut.

Medium Engineer only £90-160

Parts commonly replaced

  • Vitotrol remote control
  • Coding plug

Related codes

C5

Your boiler is struggling to communicate with its internal pump, which means it cannot properly move heated water around your system.

High Engineer only £280-550

Parts commonly replaced

  • Internal variable speed pump
  • Pump communication cable
  • Main PCB

Related codes

C6

Your boiler is having trouble communicating with the internal pump that moves water around your second heating zone, which may prevent some of your radiators from getting hot.

Medium Engineer only £180-450

Parts commonly replaced

  • Circulation pump
  • Internal wiring harness
  • Electronic control PCB

Related codes

CE

Your boiler is having trouble 'talking' to an external accessory, such as an extra heating controller or a smart home module.

Medium DIY-safe £90-250

What to check first

  1. Locate the external control module or thermostat receiver
  2. Check for any loose cables or plugs connecting external components to the boiler
  3. Turn the boiler power off and back on to attempt to reset the communication link

Parts commonly replaced

  • Extension module (Lon/KM-Bus)
  • Wiring harness
  • External sensor

Related codes

E6

Your boiler is struggling to breathe because the pipe that vents exhaust gases outside or brings fresh air in is obstructed.

Emergency Engineer only £120-250

Parts commonly replaced

  • Flue fan
  • Air pressure switch
  • Flue seals

Related codes

F4

Your boiler is failing to light the flame properly, meaning it cannot provide heating or hot water for your home.

High Engineer only £120-350

Parts commonly replaced

  • Ignition electrodes
  • Ionisation lead
  • Gas valve
  • Ignition transformer

Related codes

F7

Your boiler has detected a problem with internal pressure readings, which means it cannot safely confirm the correct flow of air for combustion.

High Engineer only £160-£300

Parts commonly replaced

  • Differential pressure sensor
  • Sensor connecting pipes
  • Main PCB

Related codes

3 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

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