Medium
bC on Viessmann Vitodens 300-W

Your boiler has lost its connection with the remote control thermostat for your main heating circuit, meaning it cannot receive instructions on when to turn the heating on.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

Technical description

Control mode without remote control: Communication fault - Vitotrol remote control heating circuit A1

DIY fix possible

Check if the batteries in your Vitotrol remote control unit need replacing.Ensure the remote control is properly docked on its wall bracket or base station.Restart the boiler using the power switch to try and refresh the communication link.

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