High
F9 on Viessmann Vitodens 300-W

Your boiler is failing to start because the internal fan is not spinning at the correct speed to safely clear the exhaust gases.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Fan starts, after approx. 51 seconds: Check cables and plug-in connections

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful