Medium Lockout
65:3 on Viessmann Vitodens 300-W

Your boiler has detected an internal communication or performance issue with the device that switches water between your radiators and your taps.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

Technical description

Diverter valve by Grundfos

What causes this fault?

This fault occurs when the internal motor fails to move the valve into the correct position to send heat where it is needed. The most common reason is that the mechanical components inside the valve have become stuck due to a buildup of debris or wear and tear, preventing the motor from completing its cycle. This results in the boiler being unable to differentiate between heating your home and warming your water.

This fault is more frequent during the autumn and winter months when the boiler is regularly switching between heating and hot water demands after a period of summer inactivity.

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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