High Lockout
98:1 to 98:5 on Viessmann Vitodens 300-W

Your boiler has detected an internal configuration error or a communication fault with its electronic control system.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

System number adjustable from 1 to 5

What causes this fault?

This fault occurs when the boiler's internal memory loses track of the specific heating layout it is supposed to manage, such as whether it is heating just radiators or a hot water cylinder too. The most common reason is a communication error between the main control board and the coding plug, which acts like a small identity chip for the appliance. Without this clear 'identity,' the boiler stops operating because it no longer knows which internal components to activate.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful