High Warning
7E:1 on Viessmann Vitodens 300-W

Your boiler is having trouble communicating with other boilers in its shared flue system, causing it to stop running for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

With flue gas cascade

What causes this fault?

This fault occurs when multiple boilers share a single chimney system and are failing to talk to each other correctly. It is usually caused by a poor wiring connection between the units or a conflict in the internal settings that tell each boiler which part it plays in the group. In some cases, a faulty electronic module or a blocked sensor in the exhaust pipe can also trigger this communication breakdown.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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