Low Warning
91:2 on Viessmann Vitodens 300-W

Your boiler is receiving a conflicting signal from an external controller or smart thermostat that is trying to change how your heating is running.

Monitor it

This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.

Technical description

External heating program changeover applies to heating circuit with mixer

What causes this fault?

This fault occurs when the boiler’s main control board loses the electronic signal from the module that manages different heating zones or underfloor heating. It is usually caused by a loose connection in the wiring between these components or a fault within the external mixer module itself, which prevents the boiler from knowing which temperature to send to specific parts of your home.

This issue is often noticed in autumn when homeowners switch their heating back on after summer and the external control modules fail to synchronise correctly.

DIY fix possible

Check your external thermostat or wall controllers for any unusual settings or schedulesTurn the boiler off and back on at the fused spur switch to reset the communication linkVerify that any smart home apps connected to the heating are not sending constant override commands

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful