Medium Warning
60:5 to 60:25 on Viessmann Vitodens 300-W

Your boiler is struggling to reach the desired temperature for your hot water because the internal settings or parts aren't coordinating correctly.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

Technical description

The difference between the boiler water temperature and the set DHW temperature is adjustable from 10 to 50K

What causes this fault?

This fault happens when the boiler cannot maintain the correct temperature gap between the hot water being heated and the burner's settings. It is often caused by a buildup of limescale or debris inside the plate heat exchanger, which prevents heat from transferring efficiently into your taps. Alternatively, a faulty sensor inside the unit might be providing inaccurate readings, causing the system to struggle with temperature regulation.

This issue is often more noticeable in winter when the incoming mains water is much colder, forcing the boiler to work harder to reach the target temperature.

DIY fix possible

Check the hot water temperature setting on the boiler control panelTry resetting the boiler to see if the communication error clearsMonitor if the hot water feels significantly cooler than the set temperature

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