Medium Warning
76:1 on Viessmann Vitodens 300-W

Your boiler is having trouble communicating with its internal network or external control accessories.

Book a service

This fault should be looked at by a Gas Safe engineer within the next week or two. It may get worse if left.

Technical description

With LON communication module; automatic recognition

What causes this fault?

This fault occurs when the boiler's internal brain loses touch with the communication module that allows it to talk to other smart devices or controls. It is usually caused by a loose connection following a recent service, or a small electronic failure where the internal wiring has become insecure. In some cases, it simply means the communication board has failed and needs replacing to restore the data link.

DIY fix possible

Turn the boiler power off at the main isolation switch.Wait for 30 seconds.Turn the power back on to see if the system resets and recognises the module.

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