Viessmann Vitodens 300-W Fault codes & diagnostics

55 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural GasLPG 19-35 kW 2010-present
Download the Viessmann Vitodens 300-W manualThe official installation and service manual (PDF), the document these fault codes were read from. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
2 Emergency 29 High 16 Medium 8 Low

All 55 documented codes

Tap any card for details

9A

Your boiler has lost its connection to the solar panel temperature sensor, meaning it cannot monitor how much heat is coming from your solar system.

Low Engineer only £120-220

Parts commonly replaced

  • Solar collector temperature sensor
  • Sensor wiring/connection cable

Related codes

9b

Your boiler has lost connection with one of its temperature sensors, meaning it cannot accurately monitor the water temperature to operate efficiently.

Medium Engineer only £120-£220

Parts commonly replaced

  • Cylinder temperature sensor
  • Flow temperature sensor
  • Wiring harness
9C

Your boiler has lost its connection to the sensor that monitors the temperature of your hot water cylinder, meaning it cannot properly manage your hot water supply.

Medium Engineer only £90-180

Parts commonly replaced

  • NTC Cylinder Temperature Sensor
  • Sensor wiring harness

Related codes

9F

Your boiler has lost communication with the solar heating system or has detected a fault within the solar control unit.

Low DIY-safe £100-350

What to check first

  1. Locate the solar control unit and check for any obvious error messages on its specific display
  2. Check if the solar pump station is plugged in and the power switch is turned on
  3. Perform a 'Soft Reset' by turning the boiler off and back on at the main fused spur

Parts commonly replaced

  • Solar control module
  • Communication cable (KM-BUS)
  • Solar temperature sensor

Related codes

10

Your boiler's outside temperature sensor has developed an electrical fault, causing the system to behave as if it is exactly 0°C outdoors regardless of the actual weather.

Low Engineer only £120-£200

Parts commonly replaced

  • Outside temperature sensor (NTC)
  • Sensor wiring harness

Related codes

18

Your boiler has lost connection to its outdoor sensor, causing it to think it is freezing outside and potentially making your radiators warmer than necessary.

Low DIY-safe £90-180

What to check first

  1. Locate the outdoor sensor on your external wall
  2. Check for any visible damage or loose wires leading to the sensor unit
  3. Ensure the sensor is not covered by debris or snow
  4. Reset the boiler to see if the fault clears

Parts commonly replaced

  • Outdoor temperature sensor (NTC)
  • Sensor wiring harness

Related codes

20

Your boiler has lost its connection to the temperature sensor that monitors the main water flow, likely due to a faulty electrical component or sensor.

High Engineer only £140-230

Parts commonly replaced

  • System flow temperature sensor (NTC)
  • Sensor lead/wiring harness

Related codes

28

Your boiler has lost connection with a temperature sensor that monitors the main water flow, meaning it cannot accurately regulate how much heat to send to your radiators.

High Engineer only £120-210

Parts commonly replaced

  • System flow temperature sensor
  • Flow sensor wiring harness
  • Low loss header sensor

Related codes

30

Your boiler has stopped working because its internal temperature gauge has failed, causing the system to lock the burner for safety.

High Engineer only £140-£220

Parts commonly replaced

  • Boiler flow temperature sensor (NTC)
  • Wiring harness

Related codes

38

Your boiler has stopped working because it can no longer accurately measure its own internal temperature due to a broken wire or faulty sensor.

High Engineer only £120-£210

Parts commonly replaced

  • Boiler temperature sensor (NTC)
  • Wiring harness

Related codes

Showing 11–20 of 55
40

Your boiler has detected a technical fault with a sensor on one of your heating zones, which means that specific part of your heating will likely shut down to prevent damage.

Medium Engineer only £120-£220

Parts commonly replaced

  • Flow temperature NTC sensor
  • Sensor wiring harness
  • MCM (Mixer Control Module)

Related codes

48

Your boiler has lost communication with a temperature sensor in your secondary heating zone, causing that specific circuit to shut down as a safety precaution.

Medium Engineer only £120-£210

Parts commonly replaced

  • Flow temperature sensor (NTC)
  • Connecting cable harness

Related codes

50

Your boiler is unable to heat your water because the temperature sensor for your hot water cylinder has failed or has a wiring fault.

High Engineer only £110-190

Parts commonly replaced

  • NTC Cylinder Temperature Sensor
  • Sensor wiring harness

Related codes

51

Your boiler is unable to heat your hot water cylinder because it has detected a faulty or short-circuited temperature sensor.

High Engineer only £120-190

Parts commonly replaced

  • NTC Cylinder Temperature Sensor
  • Wiring harness

Related codes

58

Your boiler is unable to heat your water because the sensor that monitors your hot water cylinder temperature has lost its electrical connection.

High Engineer only £90-180

Parts commonly replaced

  • NTC Cylinder Temperature Sensor
  • Sensor Wiring Harness

Related codes

59

Your boiler is unable to provide hot water because it has lost its connection to one of the sensors that monitors the temperature inside your hot water tank.

High Engineer only £120-190

Parts commonly replaced

  • Cylinder temperature sensor NTC
  • Sensor wiring harness

Related codes

92

Your boiler has detected a fault with the sensor that monitors the temperature of your solar panels, meaning the solar heating system will not work correctly.

Low Engineer only £120-£210

Parts commonly replaced

  • Solar collector temperature sensor
  • Sensor wiring harness

Related codes

93

Your boiler has detected a technical fault with a sensor in your solar heating system, which means your solar panels may not be contributing to your hot water as they should.

Low Engineer only £90-180

Parts commonly replaced

  • Solar cylinder temperature sensor
  • Sensor wiring harness
  • Solar control module

Related codes

94

Your boiler has detected a fault with the sensor that monitors the temperature of your solar hot water tank, meaning your solar thermal system may not heat your water correctly.

Low Engineer only £120-£190

Parts commonly replaced

  • Solar cylinder temperature sensor (NTC)
  • Sensor wiring harness

Related codes

A7

Your boiler's control panel has lost communication with the internal computer, making it difficult or impossible to adjust your heating settings.

Medium Engineer only £180-£450

Parts commonly replaced

  • HMI Operator Unit
  • Control Cable
  • Main PCB

Related codes

Showing 21–30 of 55
b0

Your boiler has stopped working because it has detected an electrical fault with the sensor that monitors the safety of your exhaust gases.

High Engineer only £140-£260

Parts commonly replaced

  • Flue gas temperature sensor
  • Wiring harness

Related codes

b1

Your boiler's main control panel is having trouble talking to the internal computer, meaning you cannot adjust settings or operate the unit correctly.

High Engineer only £180-450

Parts commonly replaced

  • Programming Unit
  • Control Base Module
  • Ribbon Cable

Related codes

b4

Your boiler has encountered an internal electronic error while trying to process sensor data, which is preventing it from running properly.

High Engineer only £350-£650

Parts commonly replaced

  • Main PCB (Control Circuit Board)

Related codes

b5

Your boiler has experienced an internal communication error or software glitch within its main electronic control unit.

High DIY-safe £350-650

What to check first

  1. Locate the power switch or fused spur for the boiler
  2. Turn the power off for 60 seconds
  3. Turn the power back on and see if the code clears

Parts commonly replaced

  • Main PCB (Control Board)
  • Coding Card

Related codes

b7

Your boiler's internal computer chip is either missing, faulty, or not communicating correctly with the main controls, meaning the unit cannot start for safety reasons.

High Engineer only £180-450

Parts commonly replaced

  • Boiler coding card
  • Main PCB (Printed Circuit Board)

Related codes

b8

Your boiler has stopped working because it can no longer safely monitor the temperature of the exhaust gases leaving the system.

High Engineer only £140-£220

Parts commonly replaced

  • Flue gas temperature sensor
  • Wiring harness connector

Related codes

bA

Your boiler has lost communication with the control box that manages your second heating zone, meaning your underfloor heating or additional radiators may not warm up correctly.

Medium Engineer only £180-350

Parts commonly replaced

  • Mixer extension kit
  • KM-BUS connection cable
  • Electronic controller PCB

Related codes

bC

Your boiler has lost its connection with the remote control thermostat for your main heating circuit, meaning it cannot receive instructions on when to turn the heating on.

Medium DIY-safe £90-280

What to check first

  1. Check if the batteries in your Vitotrol remote control unit need replacing.
  2. Ensure the remote control is properly docked on its wall bracket or base station.
  3. Restart the boiler using the power switch to try and refresh the communication link.

Parts commonly replaced

  • Batteries
  • Vitotrol Remote Control unit
  • Communication cable or wireless receiver

Related codes

bd

Your boiler has lost communication with the remote control unit that manages your second heating circuit, meaning that part of your home may not heat correctly.

Medium DIY-safe £90-280

What to check first

  1. Check that the Vitotrol remote control is securely docked in its wall bracket
  2. Inspect the remote control for any low battery warnings if applicable
  3. Turn the boiler power off and back on at the fused spur switch to reset the connection

Parts commonly replaced

  • Vitotrol 200/300 Remote Control unit
  • KM-Bus communication module
  • Low voltage wiring

Related codes

bE

Your boiler is having trouble communicating with your wall-mounted room thermostat because the settings weren't configured correctly during installation or after a power cut.

Medium Engineer only £90-160

Parts commonly replaced

  • Vitotrol remote control
  • Coding plug

Related codes

Showing 31–40 of 55
bF

Your boiler's internal communication component is either missing, faulty, or not recognised by the main control system.

High Engineer only £180-450

Parts commonly replaced

  • LON communication module
  • Boiler control PCB

Related codes

C2

Your boiler is having trouble talking to the solar heating system, meaning your solar panels may not be contributing to your hot water as they should.

Low DIY-safe £90-250

What to check first

  1. Check if the power switch for the solar control station is turned on
  2. Inspect the visible connection cable between the boiler and the solar unit for obvious loose plugs
  3. Reset the boiler to see if the communication link restores itself

Parts commonly replaced

  • Communication cable (KM-BUS)
  • Solar control module (SM1 or Vitosolic)
  • Boiler electronic PCB

Related codes

C5

Your boiler is struggling to communicate with its internal pump, which means it cannot properly move heated water around your system.

High Engineer only £280-550

Parts commonly replaced

  • Internal variable speed pump
  • Pump communication cable
  • Main PCB

Related codes

C6

Your boiler is having trouble communicating with the internal pump that moves water around your second heating zone, which may prevent some of your radiators from getting hot.

Medium Engineer only £180-450

Parts commonly replaced

  • Circulation pump
  • Internal wiring harness
  • Electronic control PCB

Related codes

C7

Your boiler is having trouble communicating with the internal pump that moves water around your radiators, meaning your heating may not work correctly.

High Engineer only £250-£450

Parts commonly replaced

  • Internal circulation pump
  • Wiring harness
  • Control PCB

Related codes

Cd

Your boiler has lost its connection with the remote control or internet communication module, which may stop you from controlling your heating via an app or external thermostat.

Medium DIY-safe £90-280

What to check first

  1. Locate the Vitocom 100 communication module near the boiler
  2. Check that the communication cable (KM-BUS) is securely plugged into the module
  3. Turn the boiler power off at the main fused spur, wait 30 seconds, and turn it back on to reset the connection

Parts commonly replaced

  • KM-BUS Connection Cable
  • Vitocom 100 LAN/WiFi Module
  • Internal Communication Interface

Related codes

CE

Your boiler is having trouble 'talking' to an external accessory, such as an extra heating controller or a smart home module.

Medium DIY-safe £90-250

What to check first

  1. Locate the external control module or thermostat receiver
  2. Check for any loose cables or plugs connecting external components to the boiler
  3. Turn the boiler power off and back on to attempt to reset the communication link

Parts commonly replaced

  • Extension module (Lon/KM-Bus)
  • Wiring harness
  • External sensor

Related codes

CF

Your boiler's internal communication system has failed, meaning the main control board cannot talk to its connected expansion modules.

Medium Engineer only £150-450

Parts commonly replaced

  • LON communication module
  • LON connecting cable
  • Main PCB

Related codes

dA

Your boiler has lost its connection to the indoor temperature sensor for your main heating zone, meaning it cannot accurately judge how warm your home is.

Medium Engineer only £90-180

Parts commonly replaced

  • Room temperature sensor
  • NTC thermistor
  • Wiring harness

Related codes

db

Your boiler has lost signal from the temperature sensor that controls your second heating zone, meaning it cannot correctly regulate the warmth in that specific part of your home.

Medium Engineer only £100-190

Parts commonly replaced

  • Room temperature sensor (NTC)
  • Sensor wiring harness

Related codes

Showing 41–50 of 55
dE

Your boiler has lost connection with the sensor that monitors the temperature for your second heating zone, meaning it cannot accurately heat that specific area of your home.

Medium Engineer only £100-£220

Parts commonly replaced

  • Room temperature sensor (NTC)
  • Sensor wiring harness
  • Extension module
E4

Your boiler has detected an issue with its incoming electrical power supply, meaning it isn't getting the steady voltage it needs to operate safely.

High Engineer only £150-500

Parts commonly replaced

  • Main PCB (Control Board)
  • External Power Supply Unit

Related codes

E5

Your boiler is struggling to detect a flame correctly, causing it to shut down for safety purposes.

High Engineer only £120-£280

Parts commonly replaced

  • Ionisation electrode
  • Ignition lead
  • Combustion controller

Related codes

E6

Your boiler is struggling to breathe because the pipe that vents exhaust gases outside or brings fresh air in is obstructed.

Emergency Engineer only £120-250

Parts commonly replaced

  • Flue fan
  • Air pressure switch
  • Flue seals

Related codes

F0

Your boiler's main internal computer has developed a serious electronic failure and can no longer communicate with the rest of the system.

High Engineer only £450-£700

Parts commonly replaced

  • Electronic Control Unit (PCB)
  • Coding plug

Related codes

F1

Your boiler has automatically shut down because its exhaust gases have reached an unsafely high temperature, which is often caused by a blockage or a lack of water circulation.

High Engineer only £120-350

Parts commonly replaced

  • Heat exchanger (cleaning or replacement)
  • Flue gas temperature sensor
  • Main pump
  • Flue gas limiter

Related codes

F2

Your boiler has switched itself off because it has reached a dangerous temperature and triggered a safety cut-out to prevent overheating.

High DIY-safe £120-350

What to check first

  1. Check that all radiator valves are fully open to allow water to flow.
  2. Verify that the boiler pressure is between 1.0 and 1.5 bar on the gauge.
  3. Press the 'Reset' button on the control panel once the boiler has cooled down.

Parts commonly replaced

  • Central heating pump
  • Overheat thermostat (Limit probe)
  • Diverter valve

Related codes

F3

Your boiler detects a flame before it has even started the ignition process, which is a safety conflict that prevents it from firing up.

High Engineer only £120-£350

Parts commonly replaced

  • Ionisation electrode
  • Ignition cable
  • Burner control unit (PCB)

Related codes

F4

Your boiler is failing to light the flame properly, meaning it cannot provide heating or hot water for your home.

High Engineer only £120-350

Parts commonly replaced

  • Ignition electrodes
  • Ionisation lead
  • Gas valve
  • Ignition transformer

Related codes

F7

Your boiler has detected a problem with internal pressure readings, which means it cannot safely confirm the correct flow of air for combustion.

High Engineer only £160-£300

Parts commonly replaced

  • Differential pressure sensor
  • Sensor connecting pipes
  • Main PCB

Related codes

Showing 51–55 of 55
F8

Your boiler has detected that the fuel supply is not shutting off as quickly as it should, causing it to shut down for safety.

Emergency Engineer only £180-350

Parts commonly replaced

  • Gas valve
  • Ionisation electrode
  • Control PCB

Related codes

F9

Your boiler is failing to start because the internal fan is not spinning at the correct speed to safely clear the exhaust gases.

High Engineer only £250-£550

Parts commonly replaced

  • Extraction fan unit
  • Electronic control PCB
  • Fan wiring harness

Related codes

FA

Your boiler has detected that the fan is spinning faster than it should during the start-up sequence, preventing the burner from lighting safely.

High Engineer only £250-£550

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

Fd

Your boiler's internal computer has detected a fault with the control system that manages the burner, preventing it from heating your home or water.

High Engineer only £350-650

Parts commonly replaced

  • Burner Control Unit
  • Ignition Transformer
  • Printed Circuit Board (PCB)

Related codes

FE

Your boiler's electronic control system is experiencing electrical interference or a hardware internal communication error, preventing it from operating.

High Engineer only £350-650

Parts commonly replaced

  • Main PCB (Control Board)
  • Boiler Coding Card
  • Ignition Transformer

Related codes

5 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

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