High
1A, 1B on Viessmann Vitopend 111

Your boiler has stopped working because the burner has locked out, often due to a lack of gas or a problem with the ignition system.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Burner blocked

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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