High Lockout
Green LED: Off | Red LED: On on Vokera Aquanova

Your boiler has failed to light the gas flame and has shut down as a safety precaution.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flame lockout

What causes this fault?

This fault occurs when the boiler attempts to start up but cannot detect a sustained flame, leading it to shut down for your safety. The most common reasons include a lack of gas reaching the unit, worn-out spark electrodes that can no longer ignite the fuel, or a faulty sensor that fails to 'see' the flame even if it is lit.

This issue can be more frequent during extreme cold spells if the external gas regulator freezes or if damp weather affects the electrical integrity of the ignition leads.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

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