Vokera Easi Heat Plus 18 Fault codes & diagnostics

14 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Natural Gas 18 kW 2019-present
GC Number 41-364-05
Download the Vokera Easi Heat Plus 18 manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
1 Emergency 13 High

All 14 documented codes

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10

Your boiler has failed to light because it cannot detect a flame, which is likely due to an issue with your gas supply or the venting system.

Emergency Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB
AL10

Your boiler has failed to start because it cannot detect a flame or is flagging a blockage in the drainage system meant to remove water produced during heating.

High Engineer only £120-250

Parts commonly replaced

  • Condensate trap
  • Ignition electrode
  • Gas valve

Related codes

AL20

Your boiler has detected that it is running too hot or that the exhaust system is not venting properly, so it has safely shut itself down to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • Limit thermostat
  • Flue sensor
  • NTC thermistor
  • Primary heat exchanger

Related codes

AL21

Your boiler has detected a problem with an external add-on, such as a thermostat or clock, which is preventing it from firing up correctly.

High Engineer only £100-250

Parts commonly replaced

  • External timer
  • Room thermostat
  • PCB control board

Related codes

AL26

Your boiler is shutting down because it detects that the water returning from your radiators is far too hot, which suggests an issue with how the heat is circulating through your home.

High Engineer only £150-£300

Parts commonly replaced

  • Return NTC sensor
  • Pump
  • PCB

Related codes

AL28

Your boiler has detected that the water returning to it is hotter than the water leaving it, which suggests a possible issue with the sensors or the pump's performance.

High Engineer only £150-250

Parts commonly replaced

  • NTC Temperature Sensors
  • Central Heating Pump
  • PCB

Related codes

AL34

Your boiler is struggling to detect that the internal fan is spinning correctly, so it has safely shut down to prevent unsafe operation.

High Engineer only £180-300

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

AL52

Your boiler has detected an internal electronic error that is preventing it from starting up correctly.

High Engineer only £150-300

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

AL55

Your boiler's electronic brain is having trouble communicating with its internal settings due to a loose or missing configuration plug, which prevents the system from starting up correctly.

High Engineer only £120-200

Parts commonly replaced

  • PCB (Printed Circuit Board)
  • Jumper tag

Related codes

AL60

Your boiler's electronic brain is unable to read its internal configuration settings, causing it to shut down to prevent incorrect operation.

High Engineer only £150-250

Parts commonly replaced

  • PCB (Printed Circuit Board)
  • Jumper/Configuration tag

Related codes

AL71

Your boiler's temperature sensor is providing incorrect readings or has disconnected, so the system has shut down to prevent overheating.

High Engineer only £120-180

Parts commonly replaced

  • Primary NTC Thermistor
  • Wiring harness

Related codes

AL73

Your boiler's temperature sensor is providing an incorrect reading, which has caused the system to stop working as a safety precaution.

High Engineer only £120-200

Parts commonly replaced

  • Return NTC thermistor

Related codes

AL74

Your boiler has detected that water is not flowing through the system correctly, which is preventing it from heating your home or water.

High Engineer only £150-350

Parts commonly replaced

  • Circulation pump
  • Flow sensor
  • Central heating filter

Related codes

AL79

Your boiler has shut down because the water inside it is getting too hot, too quickly, often because it cannot circulate properly through your radiators.

High Engineer only £120-250

Parts commonly replaced

  • Central heating pump
  • System filter
  • Diverter valve

Related codes

1 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

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