Emergency
10 on Vokera Easi Heat Plus 18

Your boiler has failed to light because it cannot detect a flame, which is likely due to an issue with your gas supply or the venting system.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

What the manual says

Manufacturer manual

Check gas supply, check flue system, check polarity

From this model's manual
Verified against the Vokera Easi Heat Plus 18 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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