High
E097 on Vokera Evolve

Your boiler is failing to detect a flame, which means it cannot safely ignite or stay running to provide you with heat and hot water.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

iono alarm

From this model's manual
Verified against the Vokera Evolve installation & service manual, page 11.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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