What the manual says
Manufacturer manualExtraneous flame
What causes this fault?
This fault occurs when the boiler's control system detects a flame signal at a time when the gas should be turned off. This is often caused by a faulty sensor sending a false signal, a gas valve that is leaking slightly, or a glitch in the main circuit board that misinterprets electrical background noise as a fire.
Engineer required
This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Avoid the next call-out bill
A cover plan would handle faults like E011: no call-out fees, no surprise bills.
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