Vokera Synergy 25 E Fault codes & diagnostics

11 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Natural Gas 25 kW 2007-2012 Discontinued
GC Number 41-094-39
Download the Vokera Synergy 25 E manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
1 Emergency 9 High 1 Medium

All 11 documented codes

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01

Your boiler is failing to light because it cannot detect a flame, meaning you currently have no heating or hot water.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes

02

Your boiler has stopped working because it cannot circulate water properly, often due to a pump blockage or air trapped in the system.

High Engineer only £120-250

Parts commonly replaced

  • Central heating pump
  • Heat exchanger
  • System filter

Related codes

03

Your boiler has detected a blockage or an airflow issue in the pipe that removes exhaust gases, which is preventing it from running safely.

Emergency Engineer only £120-250

Parts commonly replaced

  • Venturi
  • Flue assembly
  • Fan

Related codes

04

Your boiler has stopped working because the water pressure inside the heating system has dropped too low to operate safely.

High DIY-safe £0-90

What to check first

  1. Locate the external filling loop, which is usually a small metal or braided hose located under the boiler.
  2. Open the small valve or tap on the loop to let water in until the pressure gauge on the front of the boiler reads between 1.0 and 1.5 bar.
  3. Close the valve or tap tightly to stop the flow of water.

Parts commonly replaced

  • Filling loop
  • Pressure gauge
  • Expansion vessel

Related codes

05

Your boiler is struggling to talk to the remote control unit mounted somewhere else in your home.

Medium Engineer only £120-250

Parts commonly replaced

  • Remote control unit
  • PCB communication module
  • Connecting wiring loom

Related codes

06

Your boiler's internal computer is struggling to recognise its own settings due to an incorrect configuration of the small connection pins on its control board.

High Engineer only £120-200

Parts commonly replaced

  • Main PCB

Related codes

07

Your boiler is struggling to read its own internal water temperature, so it has shut down to prevent overheating.

High Engineer only £120-200

Parts commonly replaced

  • Primary NTC Thermistor
  • Wiring harness

Related codes

08

Your boiler has detected that it is running too hot and has automatically shut down to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • NTC thermistor
  • Primary heat exchanger
  • Pump
09

Your boiler's internal computer is experiencing a communication error, which has caused it to stop working for your safety.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB
  • Wiring harness

Related codes

d1

Your boiler's waste water pipe is clogged, which is preventing it from safely draining away the excess moisture created during the heating process.

High Engineer only £90-160

Parts commonly replaced

  • Condensate trap
  • Condensate hose
d2

Your boiler has detected an issue with the sensor responsible for monitoring the safe removal of condensed water, which has caused it to stop working to prevent internal damage.

High Engineer only £120-220

Parts commonly replaced

  • Condense sensor
  • Wiring harness
  • PCB