Vokera Verve I 50 Fault codes & diagnostics

45 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Natural Gas 50 kW 2013-2018 Discontinued
Download the Vokera Verve I 50 manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
8 Emergency 32 High 5 Medium

All 45 documented codes

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A 01

Your boiler has failed to light because it cannot detect a flame, meaning you currently have no heating or hot water.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Flame rectification probe

Related codes

A 02

Your boiler is failing to light the flame properly after three attempts, which means it has safely shut down to prevent gas from building up.

High Engineer only £150-300

Parts commonly replaced

  • Ignition transformer
  • Ignition leads
  • Spark electrode

Related codes

A 03

Your boiler is unable to vent its waste gases properly because the exhaust pipe outside your home is blocked or restricted.

Emergency Engineer only £120-250

Parts commonly replaced

  • Flue terminal
  • Air pressure switch
  • Fan assembly

Related codes

A 04

Your boiler has automatically turned itself off because it has detected that it is running much hotter than it should be.

Emergency Engineer only £120-250

Parts commonly replaced

  • Overheat thermostat
  • Pump
  • Diverter valve
  • System filter

Related codes

A 05

Your boiler's computer has hit a minor, temporary hiccup and has paused itself to prevent any potential issues.

Medium DIY-safe £0-120

What to check first

  1. Turn the boiler off at the fused spur or power switch
  2. Wait for 60 seconds
  3. Turn the power back on to allow the system to reboot and clear the temporary fault

Parts commonly replaced

  • Main Control PCB

Related codes

A 07 (*)

Your boiler has detected that your underfloor heating loop is getting too hot and has safely switched off to prevent damage.

Medium Engineer only £120-250

Parts commonly replaced

  • Safety thermostat
  • Mixing valve
  • Underfloor heating pump

Related codes

A 08

Your boiler is failing to start because it cannot safely detect or ignite the internal flame.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

A 09

Your boiler's internal computer is experiencing a memory error and can no longer safely control the system.

High Engineer only £250-450

Parts commonly replaced

  • Main printed circuit board (PCB)

Related codes

A 10

Your boiler's main control computer memory has become corrupted, meaning the system can no longer operate safely or reliably.

High Engineer only £300-500

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

A 12

Your boiler's computer memory has become corrupted, preventing the internal software from starting up correctly.

High Engineer only £300-500

Parts commonly replaced

  • Main Control PCB

Related codes

Showing 11–20 of 45
A 13

Your boiler has lost the connection to a sensor that monitors the temperature of the water being sent to your radiators, which prevents it from heating your home safely.

High Engineer only £120-220

Parts commonly replaced

  • Flow temperature sensor
  • Wiring harness

Related codes

A 14

Your boiler's internal computer is experiencing a critical error, meaning it cannot safely operate and requires a professional repair.

High Engineer only £300-500

Parts commonly replaced

  • Main printed circuit board (PCB)

Related codes

A 15

Your boiler’s internal computer has encountered a permanent software error and can no longer control the system safely.

High Engineer only £300-500

Parts commonly replaced

  • Main printed circuit board (PCB)

Related codes

A 16

Your boiler's computer is experiencing a temporary glitch that has caused it to stop working for safety.

High DIY-safe £250-450

What to check first

  1. Locate the reset button or dial on the front of your boiler control panel.
  2. Press and hold the reset button for 3 to 5 seconds.
  3. Wait 5 minutes to see if the boiler restarts and the code disappears.

Parts commonly replaced

  • Main Printed Circuit Board (PCB)

Related codes

A 17

The internal computer in your boiler has encountered an unrecoverable system error and is unable to operate safely anymore.

High Engineer only £350-550

Parts commonly replaced

  • Main PCB (Printed Circuit Board)

Related codes

A 18

Your boiler is struggling to confirm that the flame has turned off properly after it finished its heating cycle, which is a safety mechanism to prevent gas buildup.

Emergency Engineer only £250-450

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

A 19

Your boiler has detected that a flame is still burning inside even though it has commanded the gas supply to turn off.

Emergency Engineer only £150-300

Parts commonly replaced

  • Gas valve
  • PCB

Related codes

A 20

Your boiler has detected heat or fire inside before it has actually allowed any gas through, which is a significant safety protection feature that has now locked the system.

Emergency Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Gas Valve

Related codes

A 32

Your boiler's computer has experienced a temporary glitch or a permanent failure that is preventing it from operating correctly.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

A 33

Your boiler's air circulation system is struggling to reach the speed required to fire up safely, so it has stopped working to prevent any potential issues.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)
  • Venturi

Related codes

Showing 21–30 of 45
A 34

Your boiler has stopped working because the mechanical part responsible for moving air through the system is failing to start, preventing the boiler from safely lighting.

High Engineer only £250-450

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)

Related codes

E 01

Your boiler has stopped working because it is unable to accurately measure the temperature of the water inside it, likely due to a loose connection or a faulty sensor.

High Engineer only £120-220

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness

Related codes

E 02

Your boiler has lost the signal from the sensor that monitors the temperature of the water returning to the unit, causing it to stop working for safety reasons.

High Engineer only £120-220

Parts commonly replaced

  • Return temperature sensor
  • Wiring harness

Related codes

E 03

Your boiler has detected that the water inside the system has become dangerously hot and has shut itself down as a safety precaution to prevent damage.

High Engineer only £150-250

Parts commonly replaced

  • NTC temperature sensor
  • Circulation pump
  • Primary heat exchanger

Related codes

E 08

Your boiler is struggling to detect the temperature of the water in your hot water storage tank, meaning you likely have no hot water available at your taps.

High Engineer only £120-200

Parts commonly replaced

  • DHW NTC sensor
  • Wiring harness
E 11

Your boiler has lost its ability to accurately measure the water temperature because a sensor wire is faulty, so it has shut down as a precaution.

High Engineer only £120-220

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness

Related codes

E 12

Your boiler has detected an electrical fault in a sensor that monitors the temperature of the water returning to the system, causing it to stop working for safety reasons.

High Engineer only £120-220

Parts commonly replaced

  • Return NTC thermistor sensor
  • Wiring harness

Related codes

E 13

Your boiler's internal computer is receiving conflicting or confusing signals regarding its operating temperature, causing it to shut down for safety.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB
  • Temperature sensors

Related codes

E 14

Your boiler's internal computer is struggling to read its own temperature accurately, so it has shut down as a precaution to prevent overheating.

High Engineer only £250-450

Parts commonly replaced

  • Main printed circuit board (PCB)
  • Temperature sensors

Related codes

E 15

Your boiler is struggling to read its internal temperatures correctly, so it has shut down to prevent any damage to the system.

High Engineer only £250-450

Parts commonly replaced

  • Main printed circuit board (PCB)
  • Wiring harness

Related codes

Showing 31–40 of 45
E 16

Your boiler is confused because it is getting conflicting or incorrect temperature signals, which stops it from working properly to keep your home warm.

High Engineer only £250-450

Parts commonly replaced

  • Main printed circuit board (PCB)
  • Temperature sensors

Related codes

E 18

Your boiler has lost the ability to read the temperature of your hot water tank, so it has stopped heating it to prevent overheating.

High Engineer only £120-220

Parts commonly replaced

  • DHW Tank Sensor
  • Wiring harness

Related codes

E 19

Your boiler's internal computer is experiencing a memory error and cannot start up, meaning your heating and hot water will not work until it is repaired.

High Engineer only £300-500

Parts commonly replaced

  • PCB (Printed Circuit Board)

Related codes

E 20

Your boiler has detected a safety fault where it thinks a flame is present when it should be turned off, so it has shut itself down to keep your home safe.

Emergency Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

E 21

Your boiler has detected that the electrical plug or wired connection has been installed with the power wires swapped around.

High Engineer only £90-160

Parts commonly replaced

  • None - requires electrical re-wiring

Related codes

E 23

Your boiler has detected an issue with its electrical earthing system, which is a safety feature designed to prevent electric shocks.

Emergency Engineer only £120-250

Parts commonly replaced

  • Wiring harness
  • Control PCB
  • Earth lead

Related codes

E 35

Your boiler has detected that the exhaust gases are becoming too hot or that a sensor meant to monitor this temperature has developed a fault.

High Engineer only £150-250

Parts commonly replaced

  • Flue gas temperature sensor
  • Wiring harness
  • PCB

Related codes

E 36

Your boiler has detected that the temperature in the flue is abnormally high or that a safety switch monitoring heat flow has tripped, causing the system to stop working to keep your home safe.

Emergency Engineer only £150-300

Parts commonly replaced

  • Flue thermostat
  • Flue overheat sensor
  • PCB

Related codes

E 37

Your boiler has stopped working because the water pressure inside the system has dropped too low to operate safely.

High DIY-safe £80-150

What to check first

  1. Locate the external filling loop, which is a flexible silver hose connected to two valves under the boiler.
  2. Gradually open the valves to let water into the system until the pressure gauge on the front reads between 1.0 and 1.5 bar.
  3. Close both valves tightly and ensure the pressure gauge stays steady.

Parts commonly replaced

  • Pressure relief valve
  • Pressure sensor
  • Expansion vessel
E 42

Your boiler's internal computer is failing to send signals to its parts, meaning the system cannot safely operate and is currently shut down.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
Showing 41–45 of 45
E 51

Your boiler has blocked your attempts to restart it because the reset button was pressed too many times in a row.

Medium DIY-safe

What to check first

  1. Switch off the power to the boiler using the main isolation switch or fuse spur
  2. Wait for at least 60 seconds to allow the system to fully power down and clear its memory
  3. Switch the power back on and see if the boiler resumes normal operation
U 10 (*)

Your boiler has detected an ongoing issue that was ignored or unresolved for over 24 hours, causing it to lock itself out as a safety precaution.

High Engineer only £120-250

Parts commonly replaced

  • PCB
  • Ignition Electrode
  • Flame Sensor

Related codes

U 11 (*)

Your boiler has detected an electrical fault with one of its internal temperature sensors, which is preventing it from monitoring your heating system's water temperature correctly.

High Engineer only £120-220

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness
U 21 (*)

Your boiler has detected that your hot water is running much hotter than it should be, which suggests a valve is stuck and failing to mix in enough cold water.

Medium Engineer only £150-250

Parts commonly replaced

  • Mixing valve
  • Temperature sensor

Related codes

U 99 (*)

Your boiler's additional temperature control unit has lost its electrical connection, which may stop your heating from running correctly.

Medium Engineer only £120-250

Parts commonly replaced

  • Multi-temperature control board
  • Wiring harness