High Lockout
E15 on Vokera Condexa Pro

Your boiler has shut itself down for safety because a central control unit or an internal monitoring device has detected a serious fault.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

The safety devices have been activated (lockout)

What causes this fault?

This fault occurs when the boiler's internal safety checks detect a major communication failure or a critical error within the electronic control system. It is usually triggered when the main circuit board can no longer safely manage the heating process, causing the unit to shut down instantly to prevent damage. The most common reasons are a malfunctioning main PCB or a fault in the wiring harness that connects the boiler's various sensors.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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