High Lockout
E10 on Vokera Condexa Pro

Your boiler has switched itself off for safety because it has detected a problem with internal pressure or a safety sensor has been triggered.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Communication fault between Master and Slave boards

What causes this fault?

This fault occurs when the boiler's internal safety circuit is broken, usually because the system has lost too much water pressure to operate safely. It can also be triggered if the unit begins to overheat, causing a safety sensor to trip and shut down the burner to prevent damage. The most common reasons are a leak somewhere in the central heating system or a faulty sensor that is incorrectly reporting a problem.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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