High
A12 on Vokera Condexa Pro

Your boiler's computer memory has encountered a software error and can no longer communicate correctly with the main control board.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Incorrect EEPROM signature

From this model's manual
Verified against the Vokera Condexa Pro installation & service manual, page 57.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal memory chip loses its identity or fails to share the correct security handshake with the main control board. The most common reason is a physical failure of the memory component on the circuit board, often caused by an electrical surge or simple component degradation over time. Because the boiler no longer knows its own operating parameters, it shuts down as a safety precaution.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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