What the manual says
Manufacturer manualIncorrect EEPROM signature
What causes this fault?
This fault occurs when the boiler's internal memory chip loses its identity or fails to share the correct security handshake with the main control board. The most common reason is a physical failure of the memory component on the circuit board, often caused by an electrical surge or simple component degradation over time. Because the boiler no longer knows its own operating parameters, it shuts down as a safety precaution.
Engineer required
This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Avoid the next call-out bill
A cover plan would handle faults like A12: no call-out fees, no surprise bills.
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