High
A18 on Vokera Condexa Pro

Your boiler's internal computer memory is not communicating correctly with the main control board, preventing the system from starting.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

INCORRECT EEPROM SIGNATURE EEPROM not recognised by the processor

From this model's manual
Verified against the Vokera Condexa Pro installation & service manual, page 57.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's central brain fails to read the permanent memory chip that stores its specific operating instructions. It is usually caused by a hardware malfunction within the electrical circuitry or a communication failure between the memory chip and the control board. Because the boiler cannot verify its own identity or settings, it shuts down for safety reasons.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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