High Lockout
A04 on Vokera Condexa Pro

Your boiler has detected an internal electrical fault with the component that controls the gas supply, meaning it cannot safely ignite for heating or hot water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Gas valve relay error

What causes this fault?

This fault occurs when the boiler's main control board detects a communication failure or a physical defect in the relay that triggers the gas valve. Effectively, the brain of the boiler can no longer safely tell the gas valve to open or close, so it shuts down as a safety precaution. The most common reason is internal wear and tear on the printed circuit board's electrical components or a fault within the gas valve's solenoid.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful