What the manual says
Manufacturer manualEEPROM reading error
What causes this fault?
This fault occurs when the boiler's main control board loses the ability to read the permanent memory chip that stores its essential operating data. It is usually caused by a hardware failure within the electronics, often triggered by age or a sudden electrical power surge. Because the boiler no longer knows its safe operating parameters, it shuts down entirely as a safety precaution.
Engineer required
This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Avoid the next call-out bill
A cover plan would handle faults like E36: no call-out fees, no surprise bills.
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