High Lockout
E22 on Vokera Condexa Pro

Your boiler has shut itself down as a safety precaution because it has detected an internal fault that needs professional attention.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

The safety devices have been activated (lockout)

What causes this fault?

This fault occurs when the boiler's internal safety software detects an inconsistency during the ignition or combustion process and shuts down to prevent damage. The most common cause is a failure of the main circuit board to communicate correctly with the gas valve or ignition system. It can also be triggered by electrical interference or a component failing to provide the correct feedback during startup.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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