High Lockout
07 on Vokera Easi-Heat 25

Your boiler has shut down completely because it reached the maximum number of failed attempts to fix an underlying problem.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Final fault code (Refer to section 7.11)

What causes this fault?

This fault occurs when the boiler's internal computer has tried multiple times to resolve a previous error but has failed to do so safely. It acts as a safety shutdown to prevent damage, usually triggered by a persistent issue with the ignition process or the fuel delivery system. Because the boiler cannot confirm it is firing correctly after several attempts, it enters a hard lock to protect the household.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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