High Lockout
36 on Vokera Easi-Heat 25

Your boiler's main internal computer has detected a technical error and has stopped working to protect the system.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

internal fault

What causes this fault?

This fault occurs when the boiler's main control board suffers an internal electronic failure or a communication error between its components. It is often caused by a power surge, moisture getting onto the circuitry, or simply the electrical components wearing out over time. Because the 'brain' of the boiler can no longer safely manage the heating process, it shuts the system down as a precaution.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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