High Lockout
01 on Vokera Easi-Heat 29

Your boiler has failed to ignite and has locked itself out as a safety precaution.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Final fault code (Refer to section 7.11)

What causes this fault?

This fault occurs when the boiler tries to light the flame several times but fails to detect one, causing it to shut down for safety. The most common reasons include a blocked gas supply, worn-out spark electrodes that can no longer ignite the gas, or a faulty internal component failing to open the gas valve.

This fault is more common during the first cold snap of winter, when increased demand can highlight underlying issues with the ignition components or external gas supply.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful