High
03 on Vokera Linea HE

Your boiler has failed to ignite or has lost its flame multiple times, causing the system to lock itself out for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Final fault code (Refer to section 7.11)

From this model's manual
Verified against the Vokera Linea He installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler tries to light the burner but fails to detect a stable flame after several attempts. The most common reasons include a lack of gas supply to the unit, worn-out ignition parts that can no longer create a spark, or a dirty sensor that cannot 'see' the flame even when it is lit.

This fault is more common during extreme cold spells, as external gas meters can occasionally freeze or supply pressures can drop when demand on the local grid is at its peak.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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